Refund Policy

Refund Policy - Effective 8/1/2026

The refund policies listed here are our full, official refund policies. Any refund policy mentioned anywhere else on our website is a summary and is not binding. Policies on this page will always supersede any other statement on our website.

Monthly Subscriptions

We do not offer refunds on monthly letters once the fee has been charged. If you wish to discontinue being charged for monthly subscriptions please go to your account page on our website, login with the credentials you created and cancel your subscription. If a letter was not received within 7 business days of the original mailing date please notify us via email (info@lettersfromrocky.com) of the missing letter and we will mail one additional letter to the customer’s address on file per monthly letter. If a customer has more than 3 missing letters in a 12 month period we reserve the right to cancel the customer’s automatic renewal and/or any future subscriptions/purchases. If your mailing address changed and you did not receive the letter at the new address please update your mailing address through the customer account page on our website or notify us at info@lettersfromrocky.com of the updated mailing address.

Annual Subscriptions

We do not offer refunds on annual subscriptions once the fee has been charged. If you wish to discontinue being charged for annual subscriptions please go to your account page on our website, login with the credentials you created and cancel your subscription. If a letter was not received within 7 business days of the original mailing date please notify us via email (info@lettersfromrocky.com) of the missing letter and we will mail one additional letter to the customer’s address on file per monthly letter. If a customer has more than 3 missing letters in a 12 month period we reserve the right to cancel the customer’s automatic renewal and/or any future subscriptions/purchases. If your mailing address changed and you did not receive the letter at the new address please update your mailing address through the customer account page on our website or notify us at info@lettersfromrocky.com of the updated mailing address. If you purchase an annual subscription to an address that cannot receive mail in the manner it is sent (USPS first class postage or global equivalent) and you notify us that you cannot receive the letters, Letters From Rocky may, at our discretion, cancel the annual subscription and issue a prorated refund for any letters paid but not yet attempted to be sent to the customer.